NHTSA Complaint #11440086 — 2008 FORD FUSION

we've had this vehicle at a ford dealership for 5 months to get the recall work done. the car reacts exactly as the recall is issued for, limited braking on a soft pedal but will stop. The dealer says their computer will not communicate with the car. They've exhausted all tries and Ford will not ship the part, an abs hcu, unless this communication verifies that it is the issue. Since it's all ford related and it's clear on our part what the problem is, our complaint is the company is trying to get away from fixing this serious problem by throwing up walls to hurdle. we've allready incurred significant expense to fix the issue prior to the recall, so it appears they don't want to reimburse those costs by fixing the vehicle. they just need to ship the part to the Helena Montana dealerhip and let them fix the car immediately.