NHTSA Complaint #11440071 — 2021 VOLVO XC60

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11440071
Vehicle 2021 VOLVO XC60
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I purchased a brand new Volvo XC60 T5 AWD Inscription 7/04/2021. On 9/22/2021 I was driving in the middle lane on interstate 20 located in DFW TX and entering a curve when suddenly and without warning the steering wheel went stiff (as if I had NO power steering). I almost got into an accident, had I not been an experienced driver. A warning then displayed in the driver's information center "Power Steering Service Urgent, Drive To Workshop". The steering wheel continued to function as if I had no power steering until I arrived at work. I immediately called the dealership where I purchased the my SUV and they got me scheduled with a loaner. It was a traumatic incident that caused me great deal of concern since my SUV in brand new. Apparently Volvo put out an advisory notice that the sub-battery attached to the power steering pump is having issues and the dealership replaced it. I have not had a similar experience since...

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