NHTSA Complaint #11440042 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repairs were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, John Kennedy Ford of Pottstown (3189 W Ridge Pike, Pottstown, PA 19464) were made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect on NHTSA Campaign Number: 19V435000 (Suspension). VIN tool confirms parts not available on NHTSA Campaign Number: 21V537000 (suspension).