NHTSA Complaint #11439341 — 2014 VOLKSWAGEN PASSAT

On Saturday October 30, 2021 my car was parked on the driveway. I tried to put the key in the ignition and the key would not go in. There is a white plastic piece in the ignition that will not allow the key to go in. My steering wheel and front tires locked. I called AAA and had a tow truck come so that I could have the car towed to the dealership. The driver was able to wiggle the key and start the car. I dropped off the car at the dealership on Saturday Oct 30th. I was told by the dealership that the key cylinder and steering wheel lock housing plus keys need to be replaced. I contacted VW of America and was told that they will not replace the part because the car is out of warranty. This is obviously a defect as there have been many recalls with this part in different model VW's. The dealership is trying to charge me $934.03 for this repair which I believe is a defect. Service advisor at Volkswagen stated that it is not safe to drive the car as it could leave me stranded. There were no warning lights or other symptoms prior to failure on Saturday October 30, 2021.