NHTSA Complaint #11439164 — 2017 TESLA MODEL 3

On August 9th, 2021 I was traveling on Interstate 40, in NC, at MM 103 at approximately 70 mph. when with no warning the Main Control Unit (MCU) went blank. Adaptive Cruise control, speedometer were not operable or could not be seen. The MCU reset after a brief (5 second) pause. I immediately placed a service request for August 25th with Tesla. Tesla updated the firmware and performed standard maintenance on August 25th. See attached screenshots. On October 26th, at approximately 505 in the afternoon, I was traveling on I-40, in NC, at 70 mph when again the MCU went out but did not reset itself and remaind blank for the remainder of my trip, approximately 20 minutes. During this time adaptive cruise control, speedometer, turn signals, wipers and lane assit features were inoperable. I was able to complete my travel that afternoon in the car. On October 28th, I placed a service request for November 9th, with Tesla and shared the video I had of the incident. Tesla investigation into the incident indicated "We have concluded the investigation and found the crash (MCU) to be related to a current firmware bug that is known by our engineering team. We do not yet have a timeline when it will be fixed." This indiactes that Tesla knew of the issue with the firmware and has not resolved it. On Nov 2nd, 2021, Tesla cancled my November 9th, request for service due to software issue. I immediately reopened the claim, requesting the MCU be replaced and the newest version of software and driver safety features be installed I have not heard from Tesla about a resolution.