NHTSA Complaint #11439087 — 2012 FORD F-150

On Friday, October 29, 2021, at about 6:30 PM, I was driving my 2012 Ford F150 Super Crew 4WD Platinum PU down a two lane highway at about 60 MPH, when I heard a distinct, loud "pop" or "bang", so loud it scared me. I initially thought I had been shot at or a decent sized rock had struck the roof of my PU with some good velocity. After the initial shock, I didn't notice anything being different. It was dark outside. After a few moments, I had no idea what had happened, but moved on. The next morning, I got in my truck and immediately noticed the passenger side of the back window was shattered. I inspected the window and clearly saw a heat signature deformation in the lower left corner of the right pane. This was also the initial spot of the shattering.The rear window defroster system had shorted out and burned up. From Photo #4 I am not convinced there was not an actual fire at some point. I quickly found forums that document reports of Ford vehicles doing this for well over 10 years. I added my story to the top one. https://fordauthority.com/2017/12/another-ford-f-150-owner-claims-the-rear-window-shattered-despite-no-impact/ https://www.f150forum.com/f118/another-rear-window-shattered-426302/ I went to the Ford dealership and had them look at it. I also had the local Sheriff's Office look at it. I chatted, emailed and called Ford HQ twice. I sent them these links. I was repeatedly told, "I'm sorry. There are no programs (Recalls or TSBs) to help you." My glass repair place does not want to work on it ($825) since it is not a glass problem and replacing the glass does not guarantee it won't just happen again. I am thankful I did not startle worse than I did. This easily could have caused me to lose control of my vehicle at highway speeds, not to mention the danger to passengers of shattering glass. My daughter routinely sits in the back, right next to this window. I will keep things as is as long as I can for inspection. Consumer stated to date, Ford has refused to acknowledge thi