NHTSA Complaint #11438798 — 2017 RAM 1500

The vehicle’s electronic ignition control does not seem to detect the presence of the key flob in order to activate, thus leaving the vehicle inoperable. This is an intermittent problem. I contacted my local dealership (Herb Chambers Ram, Millbury, MA.) and a service inspection was conducted. Though the dealership could not replicate this fault during my visit, they did confirm that an internal Ram service advisory exists pertaining to this ignition problem. The recommended correction is to replace the ignition module. The dealership put the part on order. It has now been four weeks since my visit. The dealership reports that the part is on back order and without an expected delivery date. I am also told that the module is a Ram/Mopar specific unit. As such, only an OEM can be used. In the meantime, I am unable to drive the vehicle. Though it may start, I cannot rely upon it restarting. Since an internal Ram service advisory exists on this issue, it is obviously a documented problem. The safety issue at hand is that a faulty ignition module leaves the driver/passengers at risk of being stranded should the unit fail.