NHTSA Complaint #11438747 — 2011 DODGE NITRO

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11438747
Vehicle 2011 DODGE NITRO
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

I purchased a 2011 Dodge Nitro SUV in March 2021 from a dealer with all recall information. I contacted online about recall and they set-up to take this vehicle to a Dodge dealer to have required recall work done. I took this vehicle to this dealer and on this INVOICE from dealer repair it states: Recall/ CSN 1 [Safety Recall W09 – Driver Air Bag Emblem] CAUSE: F 19W09183 Safety Recall W 09 Driver Airbag Emblem – Remove Remove Driver Airbag Emblem (2 -Skilled) 997471W FC: Part#: Count: Claim Type: W AUTH CODE: Parts: 0.00Labor: 0.00Other: 0.00Total Line B:0.00 Removed DAB emblem 19 – WO -91 – 83 After this job was completed, I was told by this dealer that It might take 6 months for a replacement part to come available. I will be notified by the recall company when a new part to be place in this vehicle. Now, when I enter this same vehicle VIN it states as 0 recalls. My airbag concern light on my dash remains on and sometimes alerts me by sound! Nothing has been replaced for over 7 months and now it shows no recalls! I have both original Invoice pages from this dealer still stapled together and scanned to email if needed! My vehicle would not pass inspection if needed, because of this issue and safety concerns. [XXX] Roane County, TN INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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