NHTSA Complaint #11438729 — 2016 BMW I3
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11438729 |
| Vehicle | 2016 BMW I3 |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NH |
Consumer Description
Previously reported a steering incident no. 11438343. Dealer indidicated that there was a "bug in the software" and that the car would be entitled to a one time fix under extended warranty. Dealership worked on the issue and completed the warranty repair on 11/28/2021 and I picked up the vehicle. Upon starting the car, the steering felt "different". I turned right to exit the dealership and tried to straighten the car but the steering turned full left and I crossed into the opposite lane of traffic. I stopped, turned the wheel to center, let it go and it turned full left on its own. I shut the car off, restarted and steering was normal. Drove back to the dealership for them to complete the repair. Dealership reported that this has occurred once for them but they cannot get it to repeat so they are going to keep the car for a few days. I am concerned that they will consider this an out of warranty repair because they were clear that they would offer a "one time fix" for the known issue.
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