NHTSA Complaint #11438722 — 2019 SUBARU OUTBACK

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11438722
Vehicle 2019 SUBARU OUTBACK
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

2019 Outback Premium bought Bought May 2019. When I bought the car and for at least 6 months or more the headlight produced nice white light and I could see the road clearly. During this period the car was driven before sunrise and no issues with light emission. Driving the car today on the same roads at same time in morning road visibility is extremely poor. After the first 6 months I only drove while sunlight was present. Last month I drove the car once at night and thought "strange, the lights look dark and the street is not very bright." Then two weeks later I took a trip and stayed at a place that had few street lights. The first night I drove at night I could barely see 20 feet in front of me. Even when I turned on the high beams I still could not see. I notice when I pull behind a car or my lights shine on a stop sign the light looks orange/brownish. I brought it to the dealer today and the said the battery was good and the light output was "legal". They said they put in a new bulb to compare and said the light output was essentially the same. So according to them there is nothing wrong and nothing to do. The covers on my lights appear to be clear and clean.

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