NHTSA Complaint #11438516 — 2016 TOYOTA PRIUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11438516
Vehicle 2016 TOYOTA PRIUS
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DC

Consumer Description

Over the course of the last year, I have noticed an increasingly louder clicking noise coming from the front left (driver side) wheel area upon breaking. The noise goes away if I shift into neutral, so I'm nearly positive that this is related to the axle/CV joint. I've also conducted extensive research on this issue and it is a common problem encountered by other Gen4 Prius owners. Toyota even issued a TSB for this issue in December of 2018 (T-SB-0157-18), NHTSA No. 10153229. My car had its powertrain warranty lapse earlier this year, but I know for a fact that this has been covered out of warranty because I've corresponded with other Prius owners who had Toyota cover the repair of this defect/glitch. I am trying to avoid a catastrophic breakdown of my CV joint if I'm driving on the highway and I'd appreciate it if NHTSA would be able to compel Toyota to help with the repair of this issue. I've had no luck dealing with either the dealership, or the corporate office at Toyota. They do not seem to be taking any ownership of this issue nor taking demonstrating any accountability.

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