NHTSA Complaint #11438515 — 2017 TOYOTA HIGHLANDER

The contact owns a 2017 Toyota Highlander. The contact stated that upon purchase of the vehicle, she discovered a vertical crack on the bottom driver’s side of the windshield. The contact stated that the crack obstructed her vision while driving. The vehicle was returned to the dealer and the windshield was replaced. A year later while driving 60 MPH, a small pebble struck the windshield which cause another vertical crack on the bottom driver side of the windshield. Upon further investigation, the contact discovered two additional cracks in the same area as the original crack. The dealer was notified of the failure but offered no assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000