NHTSA Complaint #11438417 — 2016 MITSUBISHI LANCER

Our 2016 lancer has suddenly started hesitating/ taking seconds to shift from park to reverse/drive. Also while driving vehicle its rpms fluctuate causing a shudder and surge in power or acceleration. This is a very alarming problem as it puts mine and my kids safety as it hesitates to shift and while driving it loses power and then powers up by itself. We have taken to a transmission shop (HIgH TECH Transmission) and now a dealer (Mission Mitsubishi) and both have replicated problem and pulled code but dealer will not honor recall or repair it. There was a safety recall for 2016 lancers with a cvt8 (SR-16-006) that produces a code P084A as well which and that if both were present a replacement transmission should be approved. All information was pulled from Mitsubishi website, and I called them and spoke to Carla did not give a last name and she advised me that our lancer doesn’t have a recall and I said well is it possible you’ll missed some vehicles that have the same problem from the recalls you’ll have already put out? And she got snappy and said to contact safer car.gov; so here I am, presenting facts to you'll that my 2016 lancer may and hopefully is part of a recall which in result to not being identified or checked out caused more damage as stated it would on the manufacturers website. And needs to be fixed due to not being identified in recall so preventive measures could have been taken. Please our vehicle is experiencing the problem as a recall Mitsubishi put out but failed to identify our lancer and now is experiencing hesitation in CVT trans, and shudder/surge in transmission.