NHTSA Complaint #11438264 — 2018 BMW 328D

The contact owns a 2018 BMW 328D. The contact stated that the vehicle failed to start up without warning. Due to the failure, the contact had the vehicle towed to an independent mechanic who was unable to diagnose the failure. The vehicle was then towed to a dealer where they replaced the fuel pump; however, the fuel pump failed during the test drive. The contact was also informed by the dealer that the vehicle was included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part for the recall repair was unavailable. The manufacturer had not been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. The vehicle remained in the possession of the dealer. VIN tool confirms parts are not available.