NHTSA Complaint #11438064 — 2019 GMC SIERRA 3500

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11438064
Vehicle 2019 GMC SIERRA 3500
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

While towing our trailer, truck went into reduced power mode, regen message displayed; check engine light came on; loud bag occurred and hissing from under the hood. Truck slowed to 3 mph so we pulled to shoulder and turned the vehicle off. Truck had blown the hose off the the turbo. We reclamped and restarted. Displayed check engine light, reduced power & regen message to keep driving however truck wouldn’t go over a 3mph crawl. Truck lost all power, everything shut down and wouldn’t restart. No dash lights, no error, no crank, no power. We were dead on the highway in the truck lane while towing. This Truck goes into reduced power mode every time it tries to regen and we have had it to the dealer multiple times however, the problem continues to get worse. When it does regen, sometimes it takes hours. Dealer says needed a manual regen & that is their solution. Yet problem persists.

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