NHTSA Complaint #11437932 — 2012 KIA OPTIMA
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11437932 |
| Vehicle | 2012 KIA OPTIMA |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IA |
Consumer Description
My engine failed. Dick Withams here in Waterloo, IA was paid by Kia to replace engine for free due to my warranty. Dick Withams rushed the process and allowed me back on the road with no coolant plug( which was detected immediately) I returned the car and Dick Withams attached a plug so my coolant wouldn't spill over on the ground. Every time I pressed my brakes THERE WAS A HORRIBLE SOUND LIKE MY DRIVE AXIAL WAS NOT PUT TOGETHER WHEN Putting the engine back. Kia is allowing Mechanics to fix these recalls of MAJOR SAFETY ISSUES FOR myself and my family. I then returned vehicle to Cedar Falls, IA Dick Withams to fix issue Friday morning. They have yet to communicate anything with me. Now I'm just without a vehicle even though it's covered under warranty. It should be against the law for the car dealership to return a recalled engine without driving the car to see if they rushed the service and failed to put vehicle back together CORRECTLY.
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