NHTSA Complaint #11437467 — 2019 FORD EXPLORER

The contact owns a 2019 FORD Explorer. The contact stated that she initially received a recall notice for the roof rail covers under Manufacturer recall Number: 20N11. The contact took the vehicle to a dealer and had the recall serviced. Since the repair, the contact noticed that the roof rail cover had begun to detach from the vehicle despite the recall repair. The contact had taken the vehicle to the dealer where they acknowledged the failure and referred her to the manufacturer for assistance. The manufacturer was notified of the failure and referred her to NHTSA for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) however, the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 18,000.