NHTSA Complaint #11437425 — 2021 MERCEDES-BENZ SPRINTER 2500

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11437425
Vehicle 2021 MERCEDES-BENZ SPRINTER 2500
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

My 2021 Mercedes Benz Sprinter van came equipped with Lane Keeping Assistance and Automatic Braking features that are on by default every time the engine is started. There is no way for an owner or a Mercedes Benz technician to have the safety feature set to remain off until the driver chooses to engage the features. I believe this is a safety hazard, as we experienced 2 incidents on a recent trip. 1. Lane Keeping Assistance took over the vehicle without warning from a slight wind gust, and almost caused us to get in an accident. We were traveling at 60+ mph on an interstate highway, and without warning, the van started to move from side to side and was difficult to gain control of the van. The MB Lane Departure Assistance was automatically braking different wheels of the van at different times to force the van to stay in the lane, but we never went out of the lane in the first place. If there was a car next to us, our 2021 MB van would have caused a severe accident. 2. Automatic Emergency Braking was engaged when the system thought a shadow from a light pole was an object in the road. We were traveling at 20 mph in a town center on a sunny morning, and the braking happened for no reason. We then saw the shadows. We would like Mercedes Benz to allow owners to turn off safety features, and have them remain off by default.

Related Complaints for the 2021 MERCEDES-BENZ SPRINTER 2500

Other FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING Complaints

#11671352 Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehi...
#11665427 The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicl...
#11560427 since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home...
#11554700 Adaptive brake assist slammed on the brakes without warning at 20-30mph while crossing railroad tracks bringing the v...
#11530016 Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknow...

Recent Complaints for the 2021 MERCEDES-BENZ SPRINTER 2500

#11709064 ELECTRICAL SYSTEM Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONT...
#11709064 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONT...
#11709064 UNKNOWN OR OTHER Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONT...
#11694263 STRUCTURE:BODY Sprinter hood came unlatched and flew up smashing the windshield. Luckily we were able to pull over safely.
#11693693 UNKNOWN OR OTHER While driving in the freeway, the crosswind assist feature over-engaged and skewed the vehicle dangerously while also...
Check any vehicle history by VIN - Free vehicle history report