NHTSA Complaint #11436878 — 2013 VOLVO XC60
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11436878 |
| Vehicle | 2013 VOLVO XC60 |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
Water is leaking down the inside of the windshield while driving in rain. It comes from the top edge and streaks down the drivers side (left side). I spoke with a mechanic that services my vehicle and was told if it was a sunroof drain issue it would be coming down the pillars and getting on the floor. They were confident that it was the windshield that was leaking and referred me to a local auto glass business for repair. I read on a car forum about other Volvo car owners having the exact same problem with their Volvos that are around the same age as mine. It seems to be a glass adhesion failure that consistently occurs on the top edge of the Volvo OEM windshields. The forum is located at https://beranek.agrrmag.com/2015/04/volvo-glass-bonding-issue/ I also contacted Volvo about what I had found and having it covered by them, and they asked me to first get it inspected by a Volvo dealer before they would decide whether or not they'd pay for the repair. I spoke with someone in the service department of my nearest Volvo dealer and they wanted to charge me $300 just to inspect it. The date of the incident I'm giving below is the date that I first experienced the water running down the inside of the windshield while driving. Thankfully I had something within reach to wipe it with as I was doing 60 MPH on the interstate highway.
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