NHTSA Complaint #11436290 — 2021 PORSCHE TAYCAN

FORWARD COLLISION AVOIDANCE: WARNINGS issue reported to NHTSA

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Complaint Details

ODI Number 11436290
Vehicle 2021 PORSCHE TAYCAN
Component FORWARD COLLISION AVOIDANCE: WARNINGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

On August 28, 2021, I was on I-75 in light traffic going about 70 MPH when a red alert on my screen appeared that said, “COLLISION WARNING.” It remained illuminated for about 3 seconds, then disappeared. It startled me because I didn’t know what evasive action to take. There were no vehicles even close to me. I also continue to receive "Driver Attention Required" warnings from time to time. My dealer told me that can happen if I don't have both hands on the wheel. In all instances, I had both hands tightly on the wheel. I sent an email to my dealer's manager with a request that he document this with Porsche corporate and that I receive a written response that includes the number of owners reporting a similar event to Porsche, Porsche's attempts to ascertain a cause, Porsche’s determination of the probable cause and Porche’s proposed remedy. He replied, "I’ve escalated your concerns to PCNA." They asked me to take my 2021 Taycan RWD in for them to download the event log for analysis. I did that. Hearing nothing back three weeks later, I followed up with another email to my dealer. I promptly received a phone call from the service manager saying that he was told by PCNA "that they reviewed the log, they have never seen or heard of the problem and that they don't know what may have caused it."

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