NHTSA Complaint #11435974 — 2019 VOLKSWAGEN ATLAS

Hello, I am the current owner of a 2019 VW Atlas with less than 13500 miles. In September 25, the Front-Assist Technology alert icon turned on the dashboard all of a sudden without any cause to my knowledge. After attempting to uncheck and deactivate the option from the settings, it still does not save this option and the icon remains on as well as checked in the option selection. I am concerned this sensor malfunction will cause a sudden unnecessary brake while driving and put me and my family at risk for an accident. The alert was reported to the VW dealership on October 7, 2021 where I purchased the vehicle. Their assessment, findings and recommendations are to perform a wheel alignment and ACC recalibration since this sensor failure is not under “warranty “ and is at cost to the owner which is over $350. Copy of service department description available to share. Cost not included in the description since I declined the services at this time to allow for additional research on this issue. The cost is not an issue and willing to pay if necessary but truly believe this issue should be escalated due to the high number of reported cases related to the Front-Assist sensor malfunction and the manufacturer not acknowledging this is a system failure rather than weather or road conditions induced. I appreciate any additional assistance in this matter.