NHTSA Complaint #11435944 — 2012 HYUNDAI ELANTRA

CASE # [XXX]Oct. 7, 2021 HYUNDAI RECALL RESOLUTION TEAM CONTACTING ME ON A SAFTY RECALL ON MY HYUNDAI VEHICLE (on phone answering machine) NOTICE OF PROPOSED CLASS SETLEMENT FOR HYUNDAI ELANTRA (Brown et al. v. Hyundai Motor America et al.) (Received booklet in mail) Description of adverse performance of 2012 Hyundai Elantra– VIN [XXX]: All of these issues occur in any weather or if the car is warmed up or not. They don’t occur all the time but about half the time. -From a standing stop (like when entering an intersection or turning on to a road) lightly pressing on gas pedal will get car moving then in 2-3 seconds it will stall out for 2 or 3 seconds, almost to the point of the engine stopping. At that point, moderately pressing on the gas again will cause the car to accelerate suddenly & forcefully. It is terrifying when a car is coming at you & you don’t know if it’s going to start accelerating or just die. -Driving and maneuvering in a parking lot is quite a risky adventure. At these slow speeds the car will randomly stall, lurch, hesitate & accelerate suddenly & forcefully with just a light touch on the gas pedal. Not the best performance when trying to park or maneuver around closely packed cars. -I have taken the car to the dealership at least 5 times to remedy this problem & they either said this behavior was not detectable or it was operating as designed. I have documentation consisting of service invoices. They obviously weren’t being truthful, considering the Recall & Class Action Lawsuit that has subsequently been issued dealing with this issue, revealing that HYUNDAI knew about this problem. Can I finally get my car to operate properly & SAFELY? [XXX]   THIS IS THE TRANSCIPT FOR THE PHONE CALL FROM HYUNDAI ON OR AROUND 9-14-21 ON ANSWERING MACHINE (It didn’t identify which recall it was referring to): This is the HYUNDAI Recall Resolution Team contacting INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).