NHTSA Complaint #11435926 — 2012 FORD FIESTA
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11435926 |
| Vehicle | 2012 FORD FIESTA |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
The vehicle is a 2012 Ford Fiesta, purchased on 3/4/2016 by 9/8/2016 I had to have the car repaired for transmission issues. As I was driving to work on the freeway on 9/30/21 I experienced warning lamps from the coolant system and the oil lamp (consistently stayed on since 7/08/21) I exited the freeway, and as soon as I did the vehicle shut off and the gear shifter froze not moving from park to drive or neutral nor would the car start. At this point, I was in the middle of workday traffic and had to get out of my car and put on my safety vest, and direct traffic around my vehicle to keep traffic from lining up right behind the car. Nonetheless I was fortunate that I was able to get off the freeway. I had the vehicle towed to an AAA mechanic who stated the ECM was "shot" and they could not get the vehicle into gear. This caused me to have difficulty getting a tow because the driver could not move the vehicle and a wheel lift had to be used instead of a flatbed tow truck. Multiple times the car was "repaired" at the dealership and since I have a parts warranty I then had the car towed again to the dealership. I found at this time the PCM computer was not communicating with the car allowing it to start. This dealership representative has been the one who worked on the vehicle in the past. At times they were able to reproduce problems or complaints I had regarding stuttering, jerking as if it were going to stall. On 8/7/20, the entire dashboard set of warning lights (engine, oil change reminder, engine oil pressure, power train reduced power) lit up as I was driving the vehicle stuttered jerked, and stalled in the middle of the street. Although I am not a mechanic, I believe the PCM, ECM, and TCM computers are related and cause the car to be unsafe. My fear is the car is a dangerous and unreliable vehicle and I have informed the dealer service representative that I do not wish to repair the vehicle at this time even if I could afford to do so.
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