NHTSA Complaint #11435790 — 2017 SUBARU OUTBACK

What component or system failed or malfunctioned, and is it available for inspection upon request? - The battery failed and car was inoperable. this happened after 2 years of purchase. How was your safety or the safety of others put at risk? - Me and family including children were left stranded in cold outdoors until help arrived. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes the battery problem was reproducible and Dealer confirmed the issue and replaced the battery that was under warranty. The replaced battery also failed after 2 years and they replaced again with similar battery, which is prone to fail at any moment, according to my experience. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - The dealer inspected the battery and found unusable. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - Intermittent lock-outs and needing jump starts. Then it failed totally. Second battery was a sudden failure. One morning the car was found inoperable. Upon towing to the service center, they discovered the battery was dead.