NHTSA Complaint #11435759 — 2019 SUBARU FORESTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11435759
Vehicle 2019 SUBARU FORESTER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

On at least 4 or five occasions my car has been dead in the garage of my home. So far I have been lucky and it has not gone dead while I was out. After the first three dead issues, I had the AAA come and they replaced the battery. I brought it to Subaru then and was told a light was left on. This was a lie. I wrote a letter to Subaru regarding the dead battery and associated costs and they refunded my expenditures. Using the vehicle with the new battery was ok for awhile but now this issue is starting again. Looking online at various pieces of information I discovered that I am not the only one with this issue. There is currently a class action lawsuit in New Jersey although I am not sure if it includes Foresters. This site explains about the CAN system in the affected vehicles and in laymen's terms says that after the car is turned off it is supposed to go to sleep but it is not. It is draining the battery continually. Of course Subaru is fighting this. It will cost them money to recall all these vehicles. But how safe are you when you are out, perhaps in a remote area, and your car is dead? One woman stated that in her vehicle she was stranded overnight. This is NOT safe. Subaru service is telling me I don't drive the car enough. Who are they to tell me when and how much to drive?

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