NHTSA Complaint #11435671 — 2018 NISSAN SENTRA

The contact owns a 2018 Nissan Sentra. The contact stated while driving approximately 60-65 MPH in the rain, the vehicle in front of him splashed water, and the Forward Collision sensors activated the Automatic Emergency Braking (AEB) system, and the vehicle inadvertently stalled while hydroplaning. There were no warning lights illuminated. The dealer was notified of the failure and advised the contact to take the vehicle to the nearest dealer for diagnostic testing. The contact stated he contact a second dealer - West Herr Nissan of Lockport (6069 S. Transit Rd, Lockport, NY 14094) several times to schedule an appointment but no one returned his phone calls. The contact was able to schedule an appointment with the first dealer when he returned to Florida. The contact also stated that the sensing and radar system was malfunctioning, sending faulty messages to the vehicle whenever a bug or water would fall on the vehicle. The manufacturer was notified of the failure and advised the contact that he would be responsible for the cost of the diagnostic test, then they would determine whether they should cover the repair of the vehicle. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 37,000. The consumer stated even if the sensor is maintained and cleaned, it's still malfunctioning. The consumer provided a link showing the defect.