NHTSA Complaint #11435514 — 2017 FORD F-250

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11435514
Vehicle 2017 FORD F-250
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

Currently have experienced the "death wobble" for the third time. Ford dealer has fixed it twice and I have a current complaint that remains unresolved although my vehicle has an extended warranty and is well within that warranty period. 2017 F250 purchased new on 9/30/17. First occurrence in October 2019 with a trip to the dealer 11-7-19 (31,830 miles); dealer had the vehicle approximately 3 months before the repair was complete. Second occurrence in March 2020 with a trip to the dealer 4/15/20 (35,239 miles). Third occurrence on 9-30-2021 and 10-1-2021 and remains unaddressed by Ford and unsolved (62,500 miles). Dealerships are claiming excessive wait times to check out vehicles (4 to 8 weeks COVID is to blame from their perspective), meanwhile we have an unsafe vehicle that cannot and will not be driven until this is fixed. It has been reported to the dealer we purchased from and to Ford Customer Relationship Department multiple times. It is my understanding that this problem has existed for approximately 15 years; why has something not ben put in place to permanently fix this issue? My wife was in Louisiana bringing home family after the hurricane when the dangerous death wobble occurred while pulling a trailer; the violent shaking prevented emergency braking (this made it worse) and they were fortunate to be able to direct the truck and trailer onto the shoulder of the Interstate to avoid an accident. It is also my understanding that Ford has issued a recall fix but as of today no dealer has stepped up to expedite the work. No prior warning for this in any form.

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