NHTSA Complaint #11435057 — 2016 MAZDA MAZDA3 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11435057
Vehicle	2016 MAZDA MAZDA3
Component	ELECTRICAL SYSTEM
Date of Incident	September 1, 2021
Date Filed	September 30, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

In mid-2021, the Mazda Connect infotainment system suddenly stopped working. Upon starting the car, the software boots over and over again. The Bluetooth is inoperable; radio plays but I cannot change stations; steering wheel functionality of these features is absent; backup camera is intermittent and dimmer. The latter is a safety issue. The Mazda dealer diagnosed a malfunction of the connectivity master unit (CMU) and said they have had a rash of the same problem with 2016's recently.

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