NHTSA Complaint #11435004 — 2011 FORD F-150

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11435004
Vehicle 2011 FORD F-150
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

Vehicle speedometer stopped working, the total mileage indicator read all dashes “- - - - - -“ and the transmission was shifting to the wrong gear. For example from a stop the truck would immediately be in fifth gear. The yellow wrench indicator came on briefly and then went away. I turned the truck off then on again and the problem went away and I made it home. Today I took the car to get the safety recall completed, and on my way home the car speedometer stopped working again and I was not able to accelerate while I was making a left turn. This left me stranded in the middle of the intersection and I had to restart the car and the problem went away. I asked the dealer if they would look into the lead frame extended warranty and they would not honor the coverage because I am at 155,000 miles and the coverage ends at 150,000 miles and because it is a 10 year coverage but my car was manufactured 10 years and 3 months ago. The recall did not fix my issue and the vehicle is not safe to drive. The issue is however intermittent and I am a college student who must commute 1hour away to attend the university. I don’t feel safe driving the vehicle, there was one point when the car down shifted rapidly and caused my car to jerk to a stop. I was only going 15 miles per hour so it was not too dangerous. Please help. The recall software update is all they were willing to help me with. Although the problem still persists.

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