NHTSA Complaint #11434839 — 2020 GMC ACADIA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11434839
Vehicle 2020 GMC ACADIA
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

The vehicle was purchased brand new from Serra GMC in Washington Michigan in April 2020. It has been back to the dealer 5 times for the same issue, with another 4 times that it was not taken into dealer! Reoccurring issue involves the instrument cluster, All gages and visual indicators go to zero (speed, tach, fuel, temp, etc...) as well as getting a notification that the traction control is disabled, the ABS is disabled, cruise is disabled, and other electronic aid. This happens at highway speeds and to loose all function is a safety concern, it is not repeatable and happens randomly but it is the same issue. The dealer claims to fix the issue but it always comes back. GM has told me to accept the issue as its not detectable however this is unacceptable as it puts my family at risk. I have videos of the instrument cluster going to zero but its to big to attached - I can provide it if you contact me or tell me how to share it

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