NHTSA Complaint #11434042 — 2016 CHEVROLET EQUINOX

The contact owns a 2016 Chevrolet Equinox. The contact stated that his vehicle had been involved in two accidents and that the airbags failed to deploy as needed in both accidents. In the first accident, the contact stated that while driving at a low rate of speed, a tree had fallen right in front of his vehicle. The contact was not able to stop the vehicle in time which caused him to run over the tree. The contact stated that the airbags did not deploy. The contact did not suffer any injuries and a police report was not filed. The contact had the vehicle towed to the dealer where they repaired the damage to the vehicle. The second failure occurred while the contact was at a stoplight and another vehicle on the opposite side of traffic had hit his vehicle's driver side at a high rate of speed. The air bags again did not deploy upon impact. The contact and his wife were both taken to the hospital where he was treated for whiplash to his neck and arms. After months of chronic pain, the contact also had back surgery. The contact's wife was treated for injuries to her left knee and stomach, as well as whiplash to her neck. A police report was filed at the scene. The vehicle was towed to an independent body shop for repair. The manufacturer had yet to be notified of the failure. The vehicle had been repaired. The failure mileage was approximately 1,000.