NHTSA Complaint #11433801 — 2009 FORD ESCAPE

The contact owns a 2009 Ford Escape. The contact stated that while in stop and go traffic, the power steering assist failed to operate as needed without warning. The contact was able to restart the vehicle and the power steering returned and operated as needed. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) which he linked to the failure. The dealer was notified of the failure and offered no assistance. The contact then reached out to the manufacturer and was informed that the vehicle was not under recall. The contact was also informed that there was a warranty placed on the vehicle for the power steering; however, the warranty had expired. The vehicle had yet to be repaired. The failure mileage was approximately 114,000.