NHTSA Complaint #11433397 — 2012 VOLKSWAGEN BEETLE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11433397
Vehicle 2012 VOLKSWAGEN BEETLE
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State HI

Consumer Description

I received a recall notification dated Dec. 16, 2020 for my 2012 Volkswagen Beetle. The notification was for a replacement of the driver's side airbag which could explode due to high temperature or humidity. These condition exist on the Big Island of Hawaii where the car is located, but there are no VW dealerships on the Island of Hawaii. There are VW agencies on the islands of Oahu and Maui. I have been in contact with VW Customer Service. I receive regular call backs from a representative named Patrick. He has informed me that VW is still working to solve the problem. He once mentioned that perhaps the parts could be shipped to a another make of car dealership, but no action has been taken. I believe that my wait for a resolution to this recall has exceeded a reasonable amount of time. I am in fear of injury while driving my car.

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