NHTSA Complaint #11433266 — 2013 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11433266
Vehicle 2013 TESLA MODEL S
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I had a failure on my main computer. The MCU failed and the screen would not turn on. Tesla replaced a chip in my MCU but it did not fix all of my issues. I have to reboot my computer 95% of the time I am driving. Here are the issues: 1) 3g/GPS not activating. Leads to not being able to use GPS navigation. 2) Computer freezes. Usually while sleeping, computer does not wake up or the central screen does not respond leading to failures in many systems including: blinker, AC, radio, rear view for backing up, garage control, creep mode, etc. One time I left my computer in 'camp mode' so that it would keep cool on a hot day. While I was away from car, I checked on my mobile app to see the status of the car. The app could not connect to my car. When I came back, the computer had frozen up which meant that the AC was no longer working. This caused a unsafe level of temperature in my car of 100 degrees +. Luckily there was no dog or child in the car but I hate to think if there was. When I leave the car in 'dog mode' or 'camp mode', I expect it to do what it states it is going to do and keep my car cool. This could be very dangerous, especially on a hot day. In conclusion, even though Tesla did the fix for my MCU and my screen does turn on, it is not fixed 100% leading to constant reboots due to 3g failures and computer freezes. This happens almost every day.

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