NHTSA Complaint #11433217 — 2015 FORD MUSTANG

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The contact stated while driving 80 MPH, the front driver’s and passenger’s side doors opened inadvertently. The contact slowed down the vehicle and was able to close the front driver’s side door. The driver then pulled over and closed the front passenger’s side door. The contact stated that the failure recurred several times. The vehicle was taken to the dealer for the recall repair however after the dealer inspected the latch date codes, the dealer informed the contact that the manufacturer did not approve the recall repair. The manufacturer was made aware of the failure but informed the contact that the latch date codes were deemed safe in their system and no further action was required. The failure mileage was approximately 45,800.