NHTSA Complaint #11433184 — 2008 FORD FUSION

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11433184
Vehicle 2008 FORD FUSION
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

This car has been taken to supposedly have the brake fluid flushed, changed and tested for not needing the ABS replaced. When picking the car up was not given any paperwork at all. The brake problem did not go away and the additional brake travel it needs to stop still exists. When I called the service manager for dealership who unless I said "don't you need my info?" would not have gotten it, never had the service agent dealing with my car call back at all. When trying to speak to Ford itself on social media, was ignored. My car has been to 2 other mechanics within 2 months, and barely 2 months after this supposed recall work was done. When doing a diagnosis for issues not related to recall, stated how my brake fluid was dirty and needed changing, when taking it to get tires replaced and totally different mechanic told me my brake fluid was really dirty, contaminated. How can all of this be if it was worked on? Why is my life not worthy enough to properly fix my car and have care? I have all of this documented. I want my brake fluid flushed, changed and want the ABS valve repaired because the "test" is wrong. Also want it to be my choice of dealership for it to go to properly be fixed.

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