NHTSA Complaint #11432921 — 2013 LINCOLN MKX

REAR END - REAR DIFFERENTIAL I TOOK CAR IN MANY MANY TIMES BECAUSE OF A STRANGE NOISE IT WAS MAKING AND THEY KEPT TELLING ME NOTHING IS WRONG, WELL NOW MY REAR END SOUNDS LIKE IT IS FALLING APART. THEY GAVE ME MY CAR BACK AND TOLD ME PARTS ARE ON A NATIONAL BACKORDER. NO WARNING LIGHTS IN THE CAR ARE ON, NOR EVER CAME ON. MY CAR WAS SERVICED REGULARLY BY THE LINCOLN DEALERSHIP, Bob Ferrando in Girard, PA. I ONLY DRIVE TO WORK AND STORE SO LITTLE MILEAGE. I AM JUST AT 64,000 MILES AND IT IS A 2013. DEALERSHIP TOLD ME THAT THEY ALSO HAVE A 2016 LINCOLN IN THE SHOP WITH THE SAME PROBLEM. I AM REPORTING THIS BEFORE ANY ACCIDENT OCCURS. DEALERSHIP GM HAS LIED TO ME SAYING THE HEAD OF SERVICE IS LOOKING INTO THIS AND HE WILL CALL ME. I WAITED AND WAITED THEN I CALLED HIM AND HE SAID THAT THE GM NEVER TALKED TO HIM ONCE ABOUT MY CAR OR SERVICE.