NHTSA Complaint #11432888 — 2015 HYUNDAI SANTA FE

Owner of Colonial Hyundai-Genesis 4423 W. Lincoln Hwy. Downingtown, PA 19335 John Ashdale Jo Miller/Service Advisor August 27, 2021 Lester Glenn Auto Group 386 NJ-Route 37 Toms River, NJ 08753 Sean Savage (Service Manager) September 8, 2021 cc: TASHA National Consumer Affairs Hyundai Motor America Case # [XXX] Hyundai Corporate.or headquarter office 10550 Talbert Avenue Fountain Valley CA 92708 Fax: 714-965-5000 Subject: Engine Replacement Simply that I did sent to explain nhtsa email explain all. We are deaf we don’t t have any accommodation like hearing drivers features such as biggest luxury same vehicle we have Sante FE 2015 Nd Kona 2020 free handset on steering wheel and blue link and also mirror on star on due to communication purpose . We are in risk for no accommodation for safety needs. Where is our emergency roadside accommodation none . So free handset for on steerling wheel is purpose what avoid the police ticket. All for first class an accommodation for hearing drivers not for us that is really called unequal system On August 27, 2021.mechanic Brian Puckett 941 has replacement engine and he stated was done to go without no employer check his job. My husband was driving on way home feel so much different we thought he was completed done. Lester Glenn on 9/8/21 show facts you will see the documents. Disqualification mechanic in PA we took our risk without no accommodation if happened to break down. Main thing happened broken down no accommodation which mean this disqualification mechanic did made errors on Lester Glenn Auto Group documents. On that date of service again on 9/8/2021 remember we don’t have any. Accommodation for our deaf or hard of hearing if happened Look into this messy. My husband was driving on way home I followed him from picked up Sante fe have features we can’t use it hearing drivers get pig luxury on their hand. Something wrong later explained PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUA