NHTSA Complaint #11432869 — 2021 FORD F-350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11432869
Vehicle 2021 FORD F-350
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

When my F-350 had only 2,265 miles on it, I was getting in my truck and closed the door. When it closed, the rear window shattered. There was no object that had been thrown at or through the window(no lawn service around that day, etc.). I immediately called the local Ford dealership(Landers Ford in Collierville, TN) and was told that the window would not be covered under warranty. I then called the Ford customer service # on the ford.com website and they stated that this was not a quality issue and that it would not be covered under warranty. It is clear by looking at the picture that the window shattered out as though the pressure in the truck when the door closed caused the break. This occurred on 9/10/21 and I took the truck to Safelite on 9/13/21 to have the window replaced at my own expense.

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