NHTSA Complaint #11432610 — 2017 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11432610
Vehicle	2017 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	September 1, 2021
Date Filed	September 11, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.

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