NHTSA Complaint #11432503 — 2015 FORD C-MAX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11432503
Vehicle	2015 FORD C-MAX
Component	UNKNOWN OR OTHER
Date of Incident	September 10, 2021
Date Filed	September 10, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Ford Cmax energi tire punctured by a nail. Took the car to a tire dealer who was unable to remove the tire because the lug nuts use a cap that slips when the correct socket was used. Took the car to a mechanic who had to fight with the lug nuts to remove them. The orignal ford lug nuts were then replaced with solid nuts to prevent this from happening in the future. This added an additional $92 (cost of the lug nuts plus labor) to the cost of the tire replacement. Ford said this is not covered even with my extended warranty.

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