NHTSA Complaint #11432281 — 2017 CHEVROLET CAMARO

In the middle of driving, power steering shut off and a notification saying "Service Power Steering" popped up on the dashboard. There were no signs/issues/warnings prior to this happening. Restarting the car didn't fix the issue so the car was taken to the dealer to diagnose the issue, which turned out to be a faulty power steering gear. This exact piece was replaced in Aug 2019 under a recall (NHTSA campaign id: 19V086. GM recall id: N182182760). I believe the recall does not address the issue or I was given a faulty piece. The dealer replaced the part but at my expense. GM could not give me a reason for why I should be held responsible for a faulty piece even though they stated that the part that needed to be replace is a sealed part and the fault was an internal fault/short. I had no control over damaging the part and the dangers of sudden loss of power steering put me, my passengers, other drivers, and pedestrians at risk. Power was lost in the middle of a rain storm and I needed to drive over an hour with no power steering just to get back home. The difficulty to turn with no power steering was so difficult that I couldn't even parallel park/pull over in a safe manner. I understand parts fail but GM should be held accountable for the faulty parts or properly address the recall from years ago because the "solution" clearly didn't fix the problem.