NHTSA Complaint #11431999 — 2017 FORD EXPLORER

At 60,492 exactly 492 miles after the powertrain warranty expired a wrench on the dash came on and upon further research it was a transmission fault, no power loss noted or change in performance. Key cycle cleared fault, after a little more operating time it would happen again. We took the car to Gosch Ford of Escondido where it was purchased to have the transmission serviced and diagnose the fault. We payed for an filter and oil service for the car and at that time was informed that the transmission did not require any maintenance services until 150,000 miles and that the fault that suddenly presented itself was a torque converter fault & to change out the whole transmission at a cost of 6,000 dollars to us. We reached out to Ford headquarters to plead with them since it prematurely failed before even the first service and we were told too bad so sad for you. Being our only means of transportation my wife had to drive it a bit more to and from work at just prior to our job layoff due to the covid emergency we could not afford 6k in repairs costs and we to this day are curious since many thousands of people have had the same problem across our nation. The same problems are occurring as when your department recalled the ford edge and fusion models. We have power going through the transmission just fine and without any dash warnings whatsoever it will kick itself out of gear then slam indiscriminately back into gear causing a sever health and safety matter during operation. We plead with you to please hear our call and the ones of many many thousands on the Ford Forums that are experinecing the same. Also according to the dealership all recalls have been performed on this vehicle yet the nhtsa site shows nothing has been performed. Thank you very much.