NHTSA Complaint #11431742 — 2017 JEEP RENEGADE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11431742
Vehicle 2017 JEEP RENEGADE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I have a 2017 Jeep Renegade. The engine needs to be completely replaced due to faulty manufactured engine. It would randomly turn off or stall, or sometimes engine kept turning and wouldn’t start. The bearings broke off inside the engine and now JEEP is trying NOT to cover it and I can’t get any help after speaking to 7 diff Case Managers. There has been zero help from them in regards to their liability in this. There is already a class action lawsuit filed, in 2020. It is sad that they are handling clients this way. I was very nice and I work in customer service so I understand what is possible etc. The Jeep mechanic locally , called on my case to verify and tell them that my engine needs to be replaced as a direct correlation of the recalled parts and that they were on back order for months. During those months I tried to have recalled parts replaced and couldn’t because the parts are on back order. During this time my warranty became invalid, because I exceeded 60,000 miles. I’m currently at 62,000 miles. At the time I attempted to have recalls fixed I was under 60,000 miles. Secondly the warranty expires In 2022. Regardless , the recalls caused the engine needing to be replaced. Please advise what my options are to ensure I don’t have to pay to replace the whole engine. Thank you

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