NHTSA Complaint #11431241 — 2016 FORD EDGE

The contact owns a 2016 Ford Edge. The contact stated a warning light illuminated the vehicle for the adaptive steering, and the steering wheel was not straight. The contact took the vehicle to a local dealer who replaced the entire steering wheel with an adaptive motor to fix the issue under a courtesy satisfaction recall by the manufacturer. However, the warning light remained illuminated. The contact then took the vehicle to Gordie Boucher Ford Lincoln of Janesville (2727 US-14, Janesville, WI 53545, (608) 754-5511) who inspected the vehicle and was able to diagnose the failure as a faulty steering column module that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,384.