NHTSA Complaint #11431219 — 2017 DODGE CHARGER

What component or system failed or malfunctioned, and is it available for inspection upon request? 1.) The touch screen display (UConnect 8.4 with Nav) has fluids forming under the screen that are causing 'ghost clicks'. It had started as an innocuous air bubble in the corner of the screen, then gradually spreading across half of the display. Areas within the fluid are becoming subject to ghost clicks. This part is available for inspection at most dealerships, but not repair. How was your safety or the safety of others put at risk? 2.) While driving, the ghost clicks are causing unintended phone calls, navigation changing, and climate control interactions. This is extremely distracting while driving, and causing the driver to redirect their vision to the screen while driving. This has a high potential to cause driving accidents, as the ghost touches effect navigation, which can fluster drivers with random changes in rapid succession. Has the problem been reproduced or confirmed by a dealer or independent service center? 3.) This is a widespread and well documented problem that is known to Dodge, and their family of dealerships. It spans across 2017/2018 vehicle models with 8.4inch UConnect displays. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? 4.) Not to my knowledge. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? 5.) There are no warning indications for this issue. The only sign is a small air bubble that starts in the corner, underneath of the touch screen.