NHTSA Complaint #11431013 — 2020 SUBARU FORESTER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11431013
Vehicle	2020 SUBARU FORESTER
Component	UNKNOWN OR OTHER
Date of Incident	August 28, 2021
Date Filed	August 30, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

On August 28, 2021, while driving on a one-way private road that leads to my home, I heard a loud pop and a foot-long crack instantly appeared on my driver's side windshield. I saw no rocks, no projectiles, nothing. This was a spontaneous crack on the windshield. This car is only a year and a half old with very little mileage. My 10 year-old granddaughter was in the car with me. I bought this car because of Subaru's safety record. Now I find out that Subaru knew they had defective windshields and did not issue recalls and/or inform their customers of this problem. My granddaughter's safety is my top priority. Subaru needs to live up to their ideals and fix this problem immediately and without charging any of their customers.

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