NHTSA Complaint #11430664 — 2014 KIA SOUL

The contact owns a 2014 Kia Soul. The contact stated that while at a stoplight, the vehicle stalled with an abnormal knocking sound coming from the engine. The contact was uncertain if the check engine warning light was illuminated on the instrument panel prior to failure. The contact was unable to restart the vehicle and had the vehicle towed to an independent mechanic. The mechanic informed the contact of NHTSA Campaign Number: 20V750000 (Engine) which he linked to the failure. The dealer was notified, and the vehicle was towed to the dealer. After a week, the contact was informed that because the software update was not performed on the vehicle, the manufacturer would not approve the recall repair. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in possession of the dealer. The failure mileage was 111,436.