NHTSA Complaint #11430301 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated while at a stop light, the vehicle inadvertently shifted into reverse independently. There were no warning lights illuminated. The contact also stated that the driver’s seat would go down and go forward while driving. The contact stated she could not readjust the seat after several attempts. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer several times and the dealer test drove the vehicle but could not determine the cause of the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 2,000.