NHTSA Complaint #11430271 — 2015 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11430271
Vehicle 2015 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

My ford has had white/blue smoke clouds coming from the exhaust for weeks. I scheduled maintenance at a ford dealership and was told a diagnostic was not even worth the money because the knew exactly what the issue is, the coolant is leaking into the engine, causing the engine to smoke and eventually will misfire, overheat and catch fire. I was told there is no repair, the engine needed to be replaced and because my warranty had expired, I must pay to replace the engine. Although, Ford is aware of their mistake and faulty parts, Ford is not accepting responsibility for the issue they caused innocent buyers. I am a single mother of an adopted kid. I bought this car 3 years ago under the impression Ford is a honest company.I am now seeing otherwise. I now am stuck with making a decision during a pandemic on paying upwards of 6 to 7,000 to replace an engine on a vehicle that has a faulty system, caused by Ford. If paying thousands of dollars on a vehicle that I can hardly afford now isn't hard to swallow, the newly purchased engine will result in the same failure because FORD HAS'NT FIX THE PROBLEM. Ford refuses to put in a new engine and Ford has not fixed an issue that has been occurring for almost 10 years, forcing Ford owners into debt and bankruptcy because where would a person like me get the money to pay for something like this again and again? I cant even afford to get into another car. I am scared to put my son in the vehicle now. I need help

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